Ai Customer Service CRM, with multi-channel automation.
Revolutionize your customer interactions with Merlin AI CRM software, offering seamless SMS, calls, email, live chat, tools, APIs, and automated workflows.
Lower customer service costs
Fast Real Time Data
Increase sales productivity
Close more deals and build customer trust
Our AI customer service software simplifies building customer trust with a wide array of tools and options.
- Multi-Channel Contact Center (Telegram Bot, Live chat, Calls, SMS Text, and Email)
- Channels Coming Soon - Whatsapp, Instagram, Facebook Messenger
- Send targeted and personalized mass texting
- State-of-the-art AI voices
- Automate thousands of custom AI calls to customers
- AI powered sales and marketing scripts generation
- Improve agent response time
- Keep track of every customer interaction
AI Customer service CRM
Save time and money on customer acquisition costs.
- Manage every channel from one place
- Unify social, phone, SMS, and chat support
- Create marketing/sales, operations, and customer service automations
- Automation & list growth
- One-to-one texting
- Email Notifications
- Deliver continual shopping innovations
- Connect apps and data with API
Personalized Profiles
With personalized customer profiles, our CRM stands out as a top-tier contact center management system.
Multiuser
Whether your are a sole entrepreneur running your business or a multi-agent call center Merlin is your #1 ai customer service software.
Tracking & progress
Track your automations and always be informed of whats happening.
With the trust of our clients
4.8
4.8/5
Based on 240+ reviews
"Another impressive aspect of Merlin is its intuitive user interface. Even for those who may not be especially tech-savvy, the software is easy to navigate and understand. This makes it a great option for businesses of all sizes, from startups to established enterprises."
"After using Merlin for several weeks, I can confidently say that it is a game-changer for any business looking to improve their customer experience."
"I can’t believe I didn’t try this sooner! Managing all the messages in one website has never been easier. The customer service rep at Merlin was extremely informative."
"They are great to work with! Chad did an amazing job of explaining how the software works and all the benefits."
"Merlin is also highly customizable, allowing us to personalize the system to meet our specific business needs. The seamless integration with other tools we use, such as email and social media, has made our workflow even more streamlined. Overall, we are extremely satisfied with Merlin and would recommend it to any business looking to enhance their customer relationship management."
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