Merlin CRM Support

Get help from the Merlin support team.

Need help with your Merlin account, phone numbers, SMS registration, billing, API setup, automations, or customer communication tools? Tell us what is happening and our team will help route your request to the right place.

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Product support
SMS & voice help
API guidance

Support request center

Help is routed by topic
How can we help today? New request

Share your account details, product area, and a short description of the issue so Merlin support can review it and respond with the right next step.

Account & billing Plan questions, setup help, and account support.
Phone numbers SMS, voice, registration, and regional number requests.
Automations Workflows, follow-ups, campaigns, and customer journeys.
Developers API connections, webhooks, integrations, and technical setup.
Report SMS or voice abuse Merlin does not send messages directly to end-users. Use the support form to report suspected abuse so the team can review it.

Talk to support

Merlin is a customer service platform connected to different channels such as SMS, voice, social media, and the internet, but we don’t send SMS messages or phone calls directly to end-users.

Please report SMS or voice abuse to us, and we will be in touch.

Feel free to visit our FAQs section to learn more about our service.

*We will use the information you provide consistent with our Privacy Policy.

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