Simple pricing for an AI customer service CRM built to grow with you.
Choose the Merlin CRM plan that fits your team today and scale as your communication volume grows. Every plan includes the core tools businesses need to manage calls, SMS, email, live chat, automations, AI agents, workflows, customer records, and follow-ups from one connected platform.
Merlin CRM Plans & Pricing
Get 2 months FREE when you signup for annual.
Merlin Max
$149
- Omni-Channel Contact Center (Telegram, Live chat, Calls, SMS Text, Email, Whatsapp, Instagram, Facebook Messenger)
- 2 users
- 2 Dedicated US or Canada phone numbers
- 500 minutes or messages ^ *
- 30,000 Email sends^
- 10,000 MB Documents, Data, & Image Storage^
- Ai Agents
- Calendar
- Webhook Module
- Zapier Connect Module
- Call recording
- Automations & Workflows
- Pay as you go minute loading
- State-of-the-art AI voices
- AI generated sales and marketing scripts
- Connect apps and data with API
Merlin Business
$297
- Omni-Channel Contact Center (Telegram, Live chat, Calls, SMS Text, Email, Whatsapp, Instagram, Facebook Messenger)
- 5 users
- 2 Dedicated US or Canada phone numbers
- 1500 minutes or messages ^ *
- 50,000 Email sends^
- 20,000 MB Documents, Data, & Image Storage^
- Ai Agents
- Calendar
- Webhook Module
- Zapier Connect Module
- Call recording
- Automations & Workflows
- Pay as you go minute loading
- State-of-the-art AI voices
- AI generated sales and marketing scripts
- Connect apps and data with API
Merlin Enterprice
$449
- Omni-Channel Contact Center (Telegram, Live chat, Calls, SMS Text, Email, Whatsapp, Instagram, Facebook Messenger)
- 10 users
- 3 Dedicated US or Canada phone numbers
- 2500 minutes or messages ^ *
- 100,000 Email sends^
- 50,000 MB Documents, Data, & Image Storage^
- Ai Agents
- Calendar
- Webhook Module
- Zapier Connect Module
- Call recording
- Automations & Workflows
- Pay as you go minute loading
- State-of-the-art AI voices
- AI generated sales and marketing scripts
- Connect apps and data with API
Merlin Max
$1490
- Omni-Channel Contact Center (Telegram, Live chat, Calls, SMS Text, Email, Whatsapp, Instagram, Facebook Messenger)
- 2 users
- 2 Dedicated US or Canada phone numbers
- 500 minutes or messages ^ *
- 30,000 Email sends^
- 10,000 MB Documents, Data, & Image Storage^
- Ai Agents
- Calendar
- Webhook Module
- Zapier Connect Module
- Call recording
- Automations & Workflows
- Pay as you go minute loading
- State-of-the-art AI voices
- AI generated sales and marketing scripts
- Connect apps and data with API
Merlin Business
$2970
- Omni-Channel Contact Center (Telegram, Live chat, Calls, SMS Text, Email, Whatsapp, Instagram, Facebook Messenger)
- 5 users
- 2 Dedicated US or Canada phone numbers
- 1500 minutes or messages ^ *
- 50,000 Email sends^
- 20,000 MB Documents, Data, & Image Storage^
- Ai Agents
- Calendar
- Webhook Module
- Zapier Connect Module
- Call recording
- Automations & Workflows
- Pay as you go minute loading
- State-of-the-art AI voices
- AI generated sales and marketing scripts
- Connect apps and data with API
Merlin Enterprice
$4490
- Omni-Channel Contact Center (Telegram, Live chat, Calls, SMS Text, Email, Whatsapp, Instagram, Facebook Messenger)
- 10 users
- 3 Dedicated US or Canada phone numbers
- 2500 minutes or messages ^ *
- 100,000 Email sends^
- 50,000 MB Documents, Data, & Image Storage^
- Ai Agents
- Calendar
- Webhook Module
- Zapier Connect Module
- Call recording
- Automations & Workflows
- Pay as you go minute loading
- State-of-the-art AI voices
- AI generated sales and marketing scripts
- Connect apps and data with API
-
Additional Users $7.99/month
-
Additional US or CANADA Phone Numbers (DID) $7/month
Upon request we can provide international phone numbers from many countries please speak to a customer service representative so we can setup the number in your account. Prices may vary depending on the country.
-
Additional Mexico Phone Numbers (DID) $19/month
You will need a mexican DID if you wish to send/receive SMS to and from Mexico based numbers.
-
Additional Minutes $0.13c
Special pricing available for volume purchases over 50,000+ minutes. Minute pricing includes air time, ai usage, and call recording. *One text message equals one minute.
-
In app Ai usage 1 Minute
-
Additional Email Block (20,000) $15.00
* One Text equals one minute. Minutes are allocated monthly.
^ Free services included are for a limited time only and may be subject to change upon renewal or expiration time.
