FAQs
At Merlin, we are committed to providing excellent service to our customers across the United States. We understand the importance of seamless communication, and that’s why we offer default support for phone numbers from all states and territories in the U.S.
Supported Regions
We support phone numbers from all regions in the United States, including:
- All 50 states
- District of Columbia
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
However sometimes numbers from some regions will not be immediately available.
How to Add Your Phone Number
By default, our software supports U.S. phone numbers, making it easy for you to get started. Follow these simple steps to add your phone number:
- Log In to the Software: Access your account by logging in to our software.
- Navigate to the phone numbers section: And simply add, delete, or manage your phone numbers.
Your phone number will be instantly supported and ready to use with our services.
Need Assistance?
If you encounter any issues or have questions about adding your phone number, don’t hesitate to contact our support team. We are here to help you and ensure that you have a smooth experience with our services.
Thank you for choosing Merlin. We look forward to assisting you!
At Merlin, we are dedicated to providing exceptional service to our customers in Canada. We understand the importance of reliable communication, and that’s why we offer support for phone numbers across all provinces and territories in Canada.
Supported Regions
We support phone numbers from all regions in Canada, including:
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
How to Request Phone Number Support
To request support for your Canadian phone number, please follow these steps:
- Visit the Support Form: Go to our support form at https://merlincrm.io/support/.
- Fill Out the Form: Provide the necessary details, including your phone number and region.
- Submit the Form: Once you have filled out all required fields, submit the form.
Our team will review your request and respond promptly to ensure your phone number is supported and activated for our services.
Need Assistance?
If you encounter any issues or have questions about the process, don’t hesitate to contact our support team. We are here to help you and ensure that you have a smooth experience with our services.
Thank you for choosing Merlin. We look forward to assisting you!
We do support Mexican Phone Numbers. Please contact our support department to request one or many.
Compliance with Mexican Regulations
In compliance with Mexico’s regulations, we are required to collect certain documentation for address verification when providing Mexican phone numbers. This documentation typically includes:
Identification Document: A copy of your official identification, such as a passport or driver’s license.
Utility Receipt: A recent utility receipt (e.g., electricity, water, gas) that verifies your address.
How to Request a Mexican Phone Number
To request a Mexican phone number, please follow these steps:
Contact Support: Reach out to our support department through https://merlincrm.io/support/.
Provide Documentation: Upon request, submit the necessary documentation, including your ID and utility receipt for address verification. Mexico phone number pricing may be different than standart US numbers please visit our pricing page for current prices.
Our support team will guide you through the process and assist with any questions or concerns you may have.
Need Assistance?
If you have any further questions or require assistance, please don’t hesitate to reach out to our support team. We are here to help you every step of the way.
Thank you for choosing Merlin. We look forward to providing you with excellent service!
At Merlin, we are committed to providing excellent service to our customers across Latin America. We understand the importance of seamless communication, and that’s why we offer support for phone numbers from most countries in the region.
Supported Countries
We support phone numbers from the following countries in Latin America:
- Argentina
- Bolivia
- Brazil
- Chile
- Colombia
- Costa Rica
- Dominican Republic
- Ecuador
- El Salvador
- Guatemala
- Honduras
- Nicaragua
- Panama
- Paraguay
- Peru
- Uruguay
- Venezuela
If your country is not listed above, please contact us directly to confirm if we can support your phone number.
How to Request Phone Number Support
To request support for your phone number, please follow these steps:
- Visit the Support Form: Go to our support form at https://merlincrm.io/support/.
- Fill Out the Form: Provide the necessary details, including your country and phone number so we can contact you. Please keep in mind phone number (DID) prices may vary depending on the country.
- Submit the Form: Once you have filled out all required fields, submit the form.
Our team will review your request and respond promptly to ensure your phone number is supported and activated for our services.
Need Assistance?
If you encounter any issues or have questions about the process, don’t hesitate to contact our support team. We are here to help you and ensure that you have a smooth experience with our services.
Thank you for choosing Merlin. We look forward to assisting you!
At Merlin, we prioritize compliance with US regulations to ensure a high-quality, spam-free experience for users. As part of these regulations, all SMS senders must be registered before they can send messages to recipients in the continental United States.
SMS Sending Limits and Registration Process
To comply with SMS sending regulations and avoid spam, we have implemented the following measures:
Mandatory Registration: All accounts must complete a registration process before sending any SMS messages to the continental US. This ensures that all senders adhere to the necessary guidelines to prevent spam.
- Providing Examples of SMS: You will need to submit examples of the messages you intend to send. SMS should clearly state the name of your company to avoid user confusions.
- Subscription Permission: Ensure that your subscribers have expressed either written or digital permission to receive communications.
Initial Limit: After registration, accounts are initially limited to sending 500 SMS per day within the continental US. This helps us monitor and verify that messages comply with our anti-spam policies.
Verification Process: If your account is verified as compliant and not sending spam, you may request an increase in your daily SMS limit. Our team will review your account and determine if a higher limit can be granted.
How to Complete the Registration
To complete the registration and start sending SMS messages, follow these steps:
- Log In to Merlin: Access your account by logging in to our software.
- Navigate to the Configuration Menu: Go to the configuration menu where you will find the registration wizard.
- Complete the Registration Wizard: Follow the steps in the wizard to provide the required information and examples of your SMS messages.
Need Assistance?
If you encounter any issues or have questions about the registration process, our support team is here to help. We are dedicated to ensuring that you can effectively use our services while staying compliant with US regulations.
Thank you for choosing Merlin. We look forward to assisting you!
One SMS segment equals a combination of up to 69 characters. Which is the equivalent of one minute in cost. Please review our pricing table to view our up to date minute prices. If your SMS is longer than one segment (69 Characters) then you will be billed, two, three, or more segments/minutes depending on how long your SMS is.
There is no actual limit on the amount of segments you an use, however we recommend you keep your communications under 4 segments. One SMS segment equals a combination of up to 69 characters. If your SMS is longer than one segment (69 Characters) then you will be billed, two, three, or more segments/minutes depending on how long your SMS is.
Yes! We operate on a pay as you go schema. Feel free to login to your My account section, locate the Add minutes section, and load the amount of minutes you need.
Any unused minutes will expire at the end of the billing cycle. Unfortunately, they do not carry over to the next cycle. We recommend monitoring your usage to ensure you make the most of your available minutes each month.
Our application doesn’t have a limit of SMS that can be sent. However we do have to comply with SMS sending regulations to avoid SPAM. When you signup for a new account, your account is limited to 500 SMS per day when sending to US phone numbers. All other countries are not currently limited. If you want to start sending SMS to US phone numbers we are required to register your account and provide examples of SMS being sent. As well as subscribe and unsubscribe options/links. You can complete this registration by using our registration wizard located in the configuration menu inside the configuration section in Merlin.
We hold a strong policy against any illegal activity and or any illegal drugs. However if your business is a licensed cannabis dispensary and you have all your business licenses up to date. You can use our platform to better server your customers. However since we rely on third party social media platforms we are subject to their respective terms and conditions which may be different from each other. Please visit their respective websites to learn more about their cannabis rules and or regulations.
No you can’t. SMS sending is not permitted for cannabis businesses.
We don’t have a limit of calls that can be connected at the same time. It will all depend on how many calls your staff can handle.
Yes! you can dial/call international numbers using our system. By default all Merlin accounts are limited to the United States, Canada, and Mexico. If you need to make calls to other countries please contact our support department so we can activate the country you wish to make calls to. Please keep in mind minute pricing may be different depending on the call destination.
